The Shopping Experience
Your shopping experience is made easy and enjoyable thanks to the many ways that the offers can be browsed. You are given the option to search by Experience Type, Occasion, Location or Price Range. If you know that Valentine’s Day is fast approaching, then searching by Occasion is the best choice, while if you know you have a set budget, then you can search for a gift to match your price. If you know your recipient loves football, then you can head to the sports category, or if you want an experience close to where you live, this can easily be arranged.
Alternatively, you can use the search bar if you know what it is you want, so you don’t have to trail through pages and pages of gifts. If you have no idea what you are looking for, then the ‘Best Sellers’ page displays the most popular gifts, and might give you some inspiration.
How it Works
Making a purchase from Virgin Experience Days is very easy, and only a few steps are needed. Customers simply browse through the various categories to find the gift they want to purchase, add the gift to their basket and then proceed to the checkout. Once the purchase has been made, you will then be sent the gift voucher in a brown envelope which can be activated online using the code provided. All the booking details for the experience can then be found online and you are then ready to go!
Virgin Experience Days offers a wide range of gift ideas, however sometimes customers prefer to let the recipient of their gift do the choosing. The company provides gift cards to try to help solve this problem which are sold at a range of different price points, and prices range from £25 to £500. Alternatively, customers are able to customise the amount which they put on a gift card, providing a flexible option. The owner of the gift card is then able to take the decision into their own hands and pick an experience out of the wide range that is available on the website.
Another option that Virgin Experience Days offers is a gift collection. Customers are able to purchase a ‘collection’ of experiences, which the recipient of the gift is then able to choose from. Collections vary by category and location, for example the London Collection is packed with a range of experiences set in London, the couples collection contains a choice of 11 different experiences for two people, and the Sporting Venue Tour collection is perfect for any sports fan. The collections range in price, from the modest Amber collection priced at £50, to the extravagant Platinum collection priced at £1000.
Special Offers and Discounts
Virgin Experience Days always provide a Special Offer gift which is available for a limited period of time. On the Offers page of the site, customers can also find the Sale Section, where gift experiences can be purchased at a highly-discounted rate.
Calling all Students
Students can benefit from an amazing 20% off when buying an experience through the Virgin Experience Days website. To redeem this discount, students simply have to register and then verify their student status with UNiDAYS. The process couldn’t be simpler and will only take a matter of minutes. There is no limit to the number of experiences that students can purchase with this discount, making it the perfect place to pick up a unique gift at a price that doesn’t break the bank.
Packaging and Delivery
There are many different delivery options available to customers depending on time scale and budget. The cheapest option is the standard delivery which is priced at £2.49 with a delivery time of 1-3 working days. A little bit of extra time should be allowed for busy periods such as Christmas and Valentine’s Day. To send an experience to anywhere in Europe, postage is priced at £8.70, and then £10 for anywhere else in the world. Experiences can be sent either to you or to the person in which the gift is intended for.
Gifts will be delivered in an ‘Experience Pack’, a high quality red envelope (inside a plain brown envelope). Inside the package will be everything you need for the experience including the voucher and all the possibilities on offer.
If you have purchased a last-minute gift and you don’t have enough time to wait for your experience voucher to be delivered, customers are given the option of purchasing an E-Voucher. With this method, you will receive your gift voucher immediately via email, either to your email address or your intended gift recipient.
Exchanges and Returns
Buying gifts for people can be hard, which is why Virgin Experience Days have a simple exchange policy. If you don’t like the gift that you have receive, then simply head to the Virgin Experience Days website to find a gift that is better suited to you before going to the ‘My Voucher’ page to process the exchange.